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Food For Thought "Truth Is What Matters" © copyrighted Are You Sure What Your Buying On EBAY Is Not.... February 19th, 2007 | by columnist David Lawrence Dewey "Reading provides knowledge... knowledge leads to answers." |
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~ ~ Postscript from David Lawrence Dewey
I am writing this column from first hand experiences of what has occurred on my website and of IPSG Nutraceuticals concerning their products that are listed on my website and in trying to deal with the support staff of EBAY and the corporate offices of Margaret C. ( Meg ) Whitman's, President and CEO of EBAY regarding these issues.
TIMELINE April, 2006 - this is when the nightmare began of illegally theft of images from my website and of copyrighted material from sellers linking and putting these images and copyrighted material into their ads selling on EBAY. And it has continued today, despite repeated efforts of notifying EBAY concerning this matter.
It does not nothing to fax and mail a certify a letter to Margaret C. ( Meg) Whitman, President and CEO of EBAY concerning these issues. They go ignored. And when you call asking for her office, you get tranferred to a voicemail where no one ever returns your calls. And when you try to report these abuses to their support staff through EBAY you get a standard email reply from someone working in their call centers in INDIA. And they just keep sending you the same generic reply even when you have told them that a seller is illegally stealing bandwidth from another site by linking to images on it and had copied copyrighted material directly off the other website page. Evidently, these so call support people in
INDIA cannot read ENGLISH - or is it that they just ignor your complaint. As you read this generic reply, what they are demanding for you to do is not only totally a waste of your time, because once you fill out the form and send it in, noting get done about anything you have brought to their attention. And when you call the so called support number listed, again you get transferred to voicemail and no one ever returns your calls. The adminstrators of my website have contacted
sellers on EBAY notifying them of such abuses and they just get ignored with a statement, "I have sent your email to
EBAY and I'll let them deal with you." Conclusion: the reason why EBAY does nothing concerning these problems is because to shut these people down would cost EBAY money and profits.
Dear XXXXX,
Here is another problem. Are you sure that the vitamins, supplements, cosmetics, lotions that are sold on EBAY, as of last count there were over 4,300 listings that these products are still good. Vitamins and supplements expire. They also have to be stored and warehoused under certain temperatures. What about recalls of these products? In checking soem products on EBAY, many were expired products, out of date or near their expiration date. At one time, EBAY was actually thinking about allowing baby food to be sold on EBAY. Can you imagine the horror of them allowing baby food to be sold on EBAY that could be out of date or damaged because it was stored in an unheated garage by some EBAY seller that bought up liguidated product from some liguidator? And EBAY was seriously thinking about doing this as shown in a documentary where their Board of Directors were discussing to allow the sale of baby food on EBAY. Anything to make a buck, despite the risk to human, even a baby.
On Janauary 11th, 2007, Mr. Michael K. Kessler, President and CEO of IPSG Nutraceuticals wrote in detail a
letter with documentation to Margaret C. (Meg ) Whitman, President and CEO of EBAY in San Jose, CA. The letter and documentation was mailed certified and her office received it by return receipt. It detailed how since April 2006,
that sellers on EBAY had been selling nearly all of Mr. Kessler's supplements on EBAY that should not had been allowed to be sold on EBAY. The products were either out of date, nearing expiration, were stolen goods that had been stolen off
warehouse docks, recalled products by lot number, inventories that retailers had erroneously dumped to liguidators that sell to EBAY sellers and most importantly, the illegal use of his products trademarks, images of products,
copyrighted material about the products in these ads on EBAY. Actual .pdf copies of the ads were sent with a listing of the URL links to the ADS. In addition, there were numerous ones where the illegally downloaded images of the products from his websites had been changed to these different images below and would then be displayed in the EBAY sellers ad, nothing was ever done by EBAY to have these ads removed from EBAY.
Thank you for writing eBay in regard to the listings you reported.
I understand your concern in this situation, so I'd like to explain what
eBay does to protect intellectual property rights. Then I'll give you
some information about what you can do next.
How does eBay protect your intellectual property rights?
eBay is committed to protecting the intellectual property rights of
third parties. We offer the Verified Rights Owner (VeRO) Program to
address situations like yours. eBay is not an expert in your
intellectual property rights and cannot verify that sellers have the
right to sell the millions of items that they post on eBay each day. We
need your help in identifying listings that may not obviously appear to
infringe your rights. The VeRO Program allows you to easily report
listings that infringe your intellectual property rights.
What can you do next?
We encourage you to join our VeRO Program by following the steps below
to report a listing. Through this free program, you can request that
eBay remove any listings that infringe your intellectual property
rights.
How do you join the VeRO Program and report a listing?
1. If you are aware of a listing that infringes your intellectual
property rights, go to:
http://pages.ebay.com/help/tp/vero-rights-owner.html
2. Download the Notice of Claimed Infringement (NOCI) form by clicking
the "eBay's NOCI form" link. I have attached the Notice of Claimed
Infringement to this message for your convenience.
3. Follow the instructions on that page, and then fax the completed form
back to eBay at (408) 516-8811.
After eBay processes this NOCI form, you will become a member of the
VeRO Program. You will also receive instructions on how to submit future
reports electronically.
***Important***
We recommend completing this form immediately, so that eBay can remove
any infringing listings as soon as possible.
If you have any further questions, please send an email to:
vero@ebay.com
Alternately, you may contact us at 408-376-6132.
Thank you for your time.
Sincerely,
Siennah
eBay Customer Support
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*The claims made about these products on or through this site have not been evaluated by the United States Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other healthcare professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem.
In the United States, medical diagnosis and treatment is constrained by law to be the exclusive purview of state licensed practitioners. The diseases discussed on this site are serious, sometimes life threatening matters. Neither the content nor the intent of this column may or should be construed as the giving of medical advice or as recommending any treatment of any kind. The purpose of this column is to support informed discussions, to provide medical research links and and to help the patient identify the doctors who keep up with advances in their field.
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©2007 David Lawrence Dewey January 1, 2007 |